Formed in 1934 to address the unique banking needs of city employees and their families, SCCU now serves anyone who works or lives in the state of Washington. Measure Meant helped them strategically update their facilities, saving money and resources.
Spokane City Credit Union (SCCU) is a single-branch credit union with about 5,000 members formed in 1934 to address the unique banking needs of city employees and their families that now serves anyone who works or lives in the state of Washington.
SCCU has been operating out of its current location since 1970, in a building built that decade. In early 2018, executive management — with the support of the credit union’s advisory board — decided to embark on a project to update the facilities and replace aging systems.
Measure Meant completed a comprehensive situational analysis to better understand the current operational environment. The assessment was broken into four phases: Impact Assessment, Consumer Research, Competitor Analysis, and Baseline Measurement. SCCU chose to use the B Impact Assessment (BIA) tool from B Lab to conduct their initial assessment for its immediate availability, low cost (free), and comprehensive set of measures, providing a picture of organizational strengths and opportunities.
Once this work was complete, we led the process of refining their mission, defining their new strategy, and identifying the intended impact areas. We completed a business case and facilitated the creation of a clear action plan covering five Impact Areas and 17 strategic priorities.
In 2019 alone, SCCU reduced water use by 68%, saving nearly 560,000 gallons, and avoided paying a water bill as part of the Spokane Scape utility billing credit.
"They have been a great partner and we continue to work with Measure Meant to provide project management and ongoing support for our work.”— — Gene Fitzpatrick, Spokane City Credit Union